Product-related apologies and announcements
We would like to express our sincere gratitude for your continued patronage.
We have discovered that there was an error in the sales price of the "Converse/US Colors HI" shoes sold at all Babylon stores between Thursday, April 14, 2022 and Sunday, May 22, 2022.
Therefore, we will refund the difference between the correct retail price and the actual price to customers who have purchased the affected products. We apologize for the inconvenience, but we ask that customers who have purchased the affected products please contact any Babylon store or the customer service number listed below.
We sincerely apologize for the inconvenience caused, and will work to strengthen our quality control system to prevent a recurrence. We appreciate your understanding and cooperation.
Record
[Applicable products]
Product name: Converse/US Colors HI
Year: 265763
Color: 70 (Green)
Sales price
Incorrect: 8,470 yen (tax included)
Price: 7,700 yen (tax included)
[Contact point for inquiries regarding this matter]
<Element Rule Customer Service>
◇Telephone inquiries
TEL: 0120-941-954 (Business hours: 12:00-17:00 *Closed on Saturdays, Sundays, and holidays)
◇Inquiries by email
https://www.dot-st.com/common/CSfClaimEntry.jsp
Please contact us using the form displayed.